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| Assisting a US based company who is a leader in providing Release-of-Information, Audit Tracking and Document Management solutions to hospitals and out-patient facilities. |
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| Background |
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The client has one of the most innovative and high-tech electronic platform to provide various Disclosure Solutions to its customers. Due to the quality and cost effectiveness of their solution they are attracting many large and medium-sized hospitals and out-patient facilities to become their customers. The problem was their current staff level was not ready to cater to this increased demand leading to: |
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Unsatisfied customers and end consumers for lack of attention |
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Strained staff leading to loss of focus on other activities |
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Increase in temporary payroll leading to reduced profitability |
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Slow ramp up due to the predominance of part-timers |
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Delayed request fulfillment time |
| The client's core business was to serve its customers through state-of-the-art electronic platforms. While the servicing of their customers was extremely critical, it was a highly repetitive, mundane process that could be outsourced to an organization which possessed diligent and trustworthy employees, who could process these requests in a timely fashion. |
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| Enter Pratyin |
| Pratyin possessed thorough knowledge of this industry due to their own solutions in the field of telecommunication and telemedicine. |
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| With its proprietary Delivery Methodology |
| Pratyin's project managers and experienced employees worked closely with the client employees to ensure seamless transition of this process to our secured facility in a Mumbai suburb. We implemented policies to safeguard the sanctity of their data and customer information. We used our proprietary delivery methodology to enhance the quality and timeliness of the output. |
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| Leading to improved KPIs for the client |
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Less than a day's turnaround time for new Requests |
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Significant reduction in variable costs for fulfillment |
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Highly efficient team members led to increased productivity and reduction of team size |
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Near zero error level |
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Negligible incremental training cost for client personnel |
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| And finally |
| A very satisfied client who has increased its own business development budget to close significantly more business being fully cognizant of the dependability and commitment of our team and its support. |
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